We typically think of managers as having one main purpose: to produce the very best from the people they manage. While the concept seems simple enough, the execution can actually be much more difficult. Attracting and retaining great people can make or break your business, and oftentimes it is up to the manager to ensure that their staff is made up of competent, productive, and hard-working individuals. The role of a manager is a unique and demanding position. It takes a diverse set of skills to be a great manager and really succeed in the role. So, what skills does it take to be an incredible manager? One would probably compile a list that includes organization, leadership, good communication, and a strong drive to succeed. However, there are a few key traits that you might be missing. Let’s take a look at one of the most overlooked factors in a great manager.
The traditional view of management is to drive results at all costs no matter what it takes to get there. Be hard on your employees and firm with them if you want them to perform. Don’t get personal with your employees because their personal lives have nothing to do with work. A good leader is strong, empowered, and driven. While this may have earned quality results years ago, the fact is today’s workplace calls for a much different way of management. Today’s managers need to motivate employees through other means in order to inspire success. A good manager recognizes that employees are first human beings. They understand that they need to acknowledge their social emotions in order to encourage performance. Empathy is an extremely important characteristic for managers to have, although it is rarely highlighted on a resume. When a manager has the ability to connect with their employees, they are much more likely to accomplish bigger and better results. Empathy is necessary to gain trust, fuel relationships, and encourage open communication among team members. When employees feel like their manager has taken a genuine interest in their well-being, they are more likely to be highly motivated to work hard for them. This emotional skill does not come naturally to everyone, but those managers who possess empathy develop a work culture that inspires employees, gives them an optimistic attitude, and creates an overall level of happiness in the workplace.