We are all familiar with the saying, “people leave managers, not companies.” The role of the manager is arguably the most significant in terms of impact on employee performance. Since managers have so much influence on the employees they manage, it should be expected that managers fully understand the importance of such a responsibility. Managers play a fundamental role in shaping a productive and cohesive workplace. For this reason, every manager should undergo extensive training and take part in continued education and training programs periodically thereafter. A well trained manager is a huge asset to a company and can directly impact employees in a positive way…and here’s why.
- Great managers come in all shapes and sizes and as a result, there’s an assumption that everyone knows how to do it. Unfortunately, this couldn’t be further from the truth and many managers end up blowing it. With proper training, managers learn the skills needed to do their jobs well. Management training can help managers learn how to engage with their employees. An employee’s relationship with their direct manager is the single most important factor in employee engagement. Engaged employees are happier and more productive than disengaged employees who often end up frustrated.
- Training programs can ensure that managers understand the basics of sound management. These skills include: clear objective setting, structured feedback, honest and open feedback, and good communication. When a manager can successfully implement these skills into their daily routine, they become a manager that employees respect and trust.
- Managers who are well-trained and well-respected boost the morale of their team. Employees want to work for these kinds of managers and are highly motivated to perform well for them. This increased morale also leads to increased retention…and we all know how costly it can be to hire and fire.
- As stated above, an employee’s relationship with their manager is the most important single factor in employee engagement. That’s why it is so important that the manager be well equipped for the job. Employees look to their managers to help them get through all of those day to day trenches. They want someone who will not only set expectations for them, but also give them the tools needed to meet those expectations. Employees want a manager who knows how to lead, and it’s up to the company to turn their managers into leaders.