The Dealing With Difficult People™ workshop is an engaging onsite training seminar that provides concrete tools for handling challenging interactions with staff, customers or suppliers. By better understanding causes of difficult behavior and the resulting reactions, participants learn to anticipate & prevent conflict escalations.

By exploring how people differ in their needs and perceptions participants can approach difficult situations with a calm & positive demeanor. Participants also learn to focus on productive results in relationships rather than on challenging elements of the interaction. Through a deep exploration of attitudes, tools and strategies for working productively with all types of people, each participant grows in their professionalism, poise and productivity.

Workshop Benefits

  • Learn to Understand Causes of Difficult Behavior
  • Discover how to anticipate possible conflicts
  • Explore how changes in behavior prevent conflict
  • Expand personal power for effective conflict reduction
  • Create an attitude of positivity
  • Learn how conflict escalates
  • Understand how to de-escalate conflict
  • Develop a mutual-gains strategy
  • Operate from R.E.S.P.E.C.T.™ model for success

Who Should Attend the Workshop

  • Senior Executives
  • Middle Managers & Supervisors & Team Leaders
  • Line Staff

Workshop Materials
Every participant receives a copy of the Dealing With Difficult People™ Participant Workbook which includes exercise sheets and handouts.

One Day Training Workshop Options
The Dealing With Difficult People™ workshop may be offered as a one day training program. Contact us for more information about scheduling a workshop or to discuss your organization’s communication training needs.

Contact us for Management Training Institute
Contact the Management Training Institute for Your Training Needs

Please contact the Management Training Institute, a division of Bold New Directions, at 1-800-501-1245 to discuss how we can best meet your organization’s needs for management training programs and management training courses. We deliver onsite management training seminars at a variety of locations around the globe. Whether you want to book a management training course, schedule a keynote event, plan a leadership retreat, or sign up for private executive management training, our team of experts is here to work with you. Together we can determine the management training course to meet your organizations’ needs for management skills training & development.

Contact us today at 1-800-501-1245 to request information about management training courses from the Management Training Institute as well as other corporate training programs offered through our parent company Bold New Directions. Get a free quote and learn more about the best management skills training solutions for you.

  • International Coach Federation
  • The Coaches Training Institute
  • The National Speakers Association